Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your use of kitchenhub.com (the “Site”) and any order you place through it, on a desktop computer, phone, or tablet. The Site is operated by Kitchen Hub Digital Inc. (“Kitchen Hub”, “we”, “us”). By using the Site or placing an order, you agree to these Terms, our Privacy Policy, and our Mobile Terms. If you do not agree, please do not use the Site.

2. Who You Are Buying From

Orders placed on the Site are sold by Kitchen Hub Digital Inc. Food and beverages are prepared by independent restaurant partners operating at Kitchen Hub locations. Each order confirmation and receipt will identify the seller and the location preparing your order.

3. Eligibility and Accounts

You must be at least the age of majority in your province to place an order. If the Site offers accounts, you are responsible for keeping your login details secure and for activity under your account. Please give us accurate contact information so we can reach you about your order.

4. Orders

When you place an order, you are making an offer to buy. We accept it when we send an order confirmation. We may refuse or cancel an order, for example if an item is unavailable, a location is closed or at capacity, information is incorrect, we suspect fraud, or a pricing error has occurred. If we cancel an order you have already paid for, we will refund you in full.

5. Menus, Availability, and Pricing

Menus, descriptions, photos, and prices are provided by us and our restaurant partners and may change without notice. Photos are illustrative. Prices are in Canadian dollars. Taxes, delivery fees, service fees, and any tip are shown at checkout before you confirm your order. Availability is not guaranteed.

6. Payment

Payments are processed by our third-party payment providers. By submitting an order, you authorize us to charge your selected payment method for the total shown. We do not store full card numbers on our own systems. You confirm you are authorized to use the payment method you provide.

7. Pickup, Delivery, and Dine-In

• Pickup: Please collect your order at the time and place shown in your confirmation. Orders left uncollected for an unreasonable time may be discarded, and quality and food safety cannot be guaranteed.
• Delivery: Delivery is fulfilled by third-party delivery providers, including DoorDash. Delivery times are estimates. Please provide a complete and accurate address and be reachable at the number you gave. We are not responsible for delays or failed delivery caused by incorrect information, an unreachable customer, or events outside our control.
• Dine-in: Orders placed for dine-in are subject to the rules and hours of the location, and we may ask you to leave if you disrupt others or breach location rules.

8. Allergens and Dietary Information

Our restaurant partners prepare food in shared kitchens that handle common allergens, including peanuts, tree nuts, milk, eggs, wheat, soy, fish, shellfish, and sesame. We cannot guarantee any item is free of any allergen or cross-contact. If you have an allergy or dietary restriction, please contact the restaurant partner or us before ordering. Nutritional and ingredient information, where provided, is supplied by the restaurant partner and may not be complete.

9. Cancellations, Changes, and Refunds

Food is made to order, so changes and cancellations may not be possible once preparation has started. If something is wrong with your order, such as a missing, incorrect, or unsatisfactory item, contact us at info@kitchenhub.com as soon as possible, ideally within 24 hours, with your order number and, where useful, a photo. We will review your request and, where appropriate, offer a replacement, credit, or refund to the original payment method. Nothing in this section limits rights you have under applicable consumer protection law.

10. Promotions

Promotional codes and offers are subject to the terms stated with them, may not be combined unless stated, have no cash value, and may be withdrawn if misused.

11. Text and Email Messages

By providing your mobile number and choosing to receive text updates, you agree to the Mobile Terms. We send order-related messages only and do not send promotional texts. Please see the Privacy Policy for how we handle your information.

12. Acceptable Use

You agree not to:

• use the Site for unlawful, fraudulent, or abusive purposes
• submit false orders or use someone else’s payment method without permission
• interfere with the Site’s operation or security, or attempt to gain unauthorized access
• scrape, copy, or collect data from the Site by automated means without our written permission
• harass or threaten our staff, restaurant partners, or delivery providers

We may suspend or block access if you breach these Terms.

13. Intellectual Property

The Site and its content, including text, graphics, logos, and software, belong to Kitchen Hub Digital Inc., its affiliates, or its licensors, and are protected by law. Restaurant partner names, logos, and menus belong to those partners. You may use the Site for personal, non-commercial ordering only. You may not copy, modify, or reuse our content without written permission.

14. Third-Party Services and Links

The Site relies on third-party services, such as payment, ordering, messaging, and delivery providers, and may link to other websites. We do not control those services or sites and are not responsible for their content or practices. Their own terms and privacy policies apply to your use of them.

15. Availability of the Site

We aim to keep the Site available but do not guarantee it will be uninterrupted or error-free. We may change, suspend, or discontinue any part of the Site at any time.

16. Disclaimers

To the extent permitted by law, the Site is provided “as is” and “as available,” and we disclaim warranties of any kind that are not required by law. This does not affect any rights you have under consumer protection legislation that cannot be waived.

17. Limitation of Liability

To the extent permitted by law, Kitchen Hub Digital Inc. and its directors, officers, employees, and affiliates are not liable for indirect, incidental, special, or consequential damages, or for lost profits or data, arising from your use of the Site or an order. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law.

18. Indemnity

You agree to indemnify Kitchen Hub Digital Inc. against claims, losses, and reasonable costs arising from your breach of these Terms or your misuse of the Site, to the extent permitted by law.

19. Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. Subject to any mandatory consumer rights in your province of residence, the courts of Ontario have jurisdiction over any dispute arising from these Terms or your use of the Site.

20. Changes to These Terms

We may update these Terms from time to time. The dates above show the original effective date and the latest update. Continued use of the Site after an update means you accept the updated Terms. We will give notice of material changes where required.

21. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these Terms without our consent. These Terms, together with the Privacy Policy and Mobile Terms, are the entire agreement between you and us about the Site.

22. Contact